Thank you for shopping at Official Website Order Now. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy.
1. Eligibility for Refunds
a. Timeframe: You have 30 calendar days from the date of delivery to initiate a return for a refund.
b. Condition: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by the original receipt or proof of purchase.
2. How to Initiate a Return
a. Contact Us: To initiate a return, please contact our customer support team at support@officialwebsiteordernow.shop. Please provide your order number and a brief explanation of the reason for the return.
b. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Return Shipping
a. Cost: We offer free return shipping for all eligible returns within the United States. You will not incur any additional costs for returning the item.
b. Shipping Method: Please use a trackable shipping method to return the item. We recommend using a shipping service with insurance coverage to protect against loss or damage during transit.
4. Refund Process
a. Processing Time: Once we receive the returned item, we will inspect it and notify you of the status of your refund.
b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed and credited to your account.
5. Exclusions
a. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to personalized or customized products, gift cards, and downloadable digital products.
b. Final Sale Items: Items marked as “final sale” are not eligible for refunds or exchanges.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at support@officialwebsiteordernow.shop. Our customer support team is here to assist you with any inquiries you may have.